Call your provider to see about getting a faster plan or consider switching to a new provider with higher speed tiers. Scenario 3: Your speeds are fine during the day, but are reduced between p.
Scenario 4: Your speeds are fine in the same room as your router but weaker as you get further away. Scenario 5: Your speeds are fine while browsing, but slowed while streaming TV or playing an online game. What to do: There are two things that might be happening here.
The first is that you may not have the appropriate plan for your online activities. In most cases, your ISP should want to resolve the issue so they can keep you as a customer.
However, if your provider is unable or unwilling to work with you, it may be time to shop for a better internet plan. Try these helpful hacks to improve your internet speed.
Or if you just want more bang for your buck, check out providers near you with more speed for the price. Rather chat? Give us a call: Pro Tip: For best results, use an Ethernet cord to connect your router or modem directly to your device before you run the test. Samantha is a key contributor to Allconnect covering broadband services. Prior to … Read more. Read bio. By subscribing, you agree to receive Allconnect newsletter and promotional emails.
Your privacy is important to us. You need a much faster connection for streaming video than you do for emailing, for example. Before you resign yourself to a lifetime of overnight uploads, experiment with Speedtest throughout the week to see when your upload speeds are best and worst. Then use that information to streamline your workflow. Sometimes it feels like your connection is lagging.
Run Speedtest from different devices in different scenarios connected to Wi-Fi, hard-wired, in different rooms, etc. If nothing helps, try these troubleshooting tips. We may disclose your User Information to other entities within the Company group, for legitimate business purposes including operating the Services, and providing services to you , in accordance with applicable law. In addition, we may disclose your User Information to:.
With respect to surveys, in the event that responses are publicly disclosed, users will be notified at the time they take the survey. Where surveys allow users to submit written comments, and where Ookla advises users of the possibility of such disclosure at the time they take the survey, Ookla reserves the right to disclose any information provided by users, provided that no User Information identifying a specific user is disclosed.
Ookla and some of our advertisers may use third party advertising service companies to serve advertisements, for OBA or otherwise, and perform related services when you interact with the Services. We also engage third party providers to assist with the segmentation of this data.
We may also sell or transfer Online Data to certain third parties such as advertisers who will use this data to serve ads that they believe are relevant to your interests, and who agree to maintain the confidentiality of this information. Some of these third parties may combine the Online Data with their own data about you to form a more detailed picture.
We may engage third party providers to assist with the collection, storage and segmentation of Online Data and the providers are required to maintain the confidentiality of this information. These third party providers may collect User Information from our Services for their own purposes, including but not limited to monitoring fraud around the web.
We may also engage third parties for the purpose of recognizing our users and delivering interest-based content and advertisements to them. We may share your User Information with our partners such as your name, postal address, email, or other identifier. Our partners may also: i collect information directly from your device, such as your IP address, device ID, advertising ID, and information about your browser or operating system; ii combine User Information about you received from Ookla with information about you from other sites or services; and iii place or recognize a unique cookie on your browser.
We do this with the express intent of providing a neutral and unbiased monitoring and reporting resource for users around the world. The only Speedtest results we do not license to third parties are those test results from instances of Speedtest Custom which are made available pursuant to a paid subscription or white label Sensorly applications. If we engage a third-party Processor to Process your User Information, the Processor will be subject to binding contractual obligations to: i only Process the User Information in accordance with our prior written instructions; and ii use measures to protect the confidentiality and security of the User Information; together with any additional requirements under applicable law.
The Services contain links to other sites or partners whose information practices may be different from ours. You should consult the privacy policy of these third parties to learn how your privacy is protected.
We may transfer your Personal Information to recipients in other countries. Ookla participates in the E. Privacy Shield, the Swiss-U. Because of the international nature of our business, we may need to transfer your User Information within the Ookla group of companies, and to third parties as noted in Section 9 above, in connection with the purposes set out in this Policy.
For this reason, we may transfer your User Information to other countries that may have different laws and data protection compliance requirements to those that apply in the country in which you are located. Ookla, LLC and its U. Privacy Shield Framework and the Swiss-U. Privacy Shield Framework. To learn more about the Privacy Shield Framework, please visit the U.
Ookla is responsible for the processing of Personal Information it receives under the Privacy Shield Framework and subsequent transfers to a third party acting as an agent on its behalf. Ookla complies with the Privacy Shield principles for all onward transfers of Personal Information from the E. With respect to Personal Information received or transferred pursuant to the Privacy Shield Framework, Ookla is subject to the regulatory enforcement powers of the U.
Federal Trade Commission. In certain situations, Ookla may be required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Under certain conditions, more fully described on the Privacy Shield website, European individuals may invoke binding arbitration when other dispute resolution procedures have been exhausted. Where we transfer your Personal Information from the EEA to recipients located outside the EEA who are not in a jurisdiction that has been formally designated by the European Commission as providing an adequate level of protection for Personal Information, we do so on the basis of standard contractual clauses.
Please note that when you transfer any Personal Information directly to a Company entity established outside the EEA, we are not responsible for that transfer of your Personal Information. We will nevertheless Process your Personal Information, from the point at which we receive the data, in accordance with the provisions of this Privacy Policy. To learn more about this program, please click here.
We implement appropriate technical and organizational security measures to protect your User Information. Please ensure that any Personal Information that you send to us is sent securely. We have implemented appropriate technical and organizational security measures designed to protect your User Information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, and other unlawful or unauthorized forms of Processing, in accordance with applicable law.
However, we cannot guarantee there will not be a breach, and we are not responsible for any breach of security or for the actions of any third parties. Because the internet is an open system, the transmission of information via the internet is not completely secure. Although we will implement reasonable measures to protect your information, we cannot guarantee the security of your data transmitted to us using the internet. Any such transmission is at your own risk and you are responsible for ensuring that any Personal Information that you send to us are sent securely.
We take every reasonable step to ensure that your User Information is kept accurate and up-to-date and are erased or rectified if we become aware of inaccuracies. We take every reasonable step to ensure that your User Information that we Process is accurate and, where necessary, kept up to date, and any of your User Information that we Process that you inform us is inaccurate having regard to the purposes for which they are Processed is erased or rectified.
We take every reasonable step to limit the volume of your User Information that we Process to what is necessary. We take every reasonable step to ensure that your User Information that we Process is limited to the User Information reasonably necessary in connection with the purposes set out in this Policy or as required to provide you services or access to the Services. We take every reasonable step to ensure that your User Information is only retained for as long as they are needed.
Online Data related to OBA is kept by Ookla for not more than days after which it will expire, subject to certain conditions. Currently, M-Lab has fewer than 60 servers across the entire United States listed on their infrastructure map below with no servers shown in Alaska, Hawaii or the U.
We have over 12, servers in the network, with more than 1, in the United States and 68 servers in New York State alone. If the server being used for that specific test is also trying to run many other tests at the same time, it may not have sufficient capacity to provide an accurate result. If there are multiple users simultaneously testing their high-speed connection, the tests might consume all the available throughput from a single test server, thus denying other users the capacity required to measure their own connection.
There are billions of dollars of federal, state and local government funding at stake — not to mention the educational opportunities and livelihoods of millions of constituents. It is critical that policymakers vet their data sources to fully understand the broadband landscape in their jurisdictions — and prioritize spending to best serve their most vulnerable constituents.
Download the full white paper to learn the five considerations every policymaker should take into account when evaluating data sources for their broadband funding decisions. Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis.
This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.
Bryan Darr is the V. Tags Global Speeds global-index-US.
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