This whole process didn't make any sense and was a complete waste of time. And she was very rude. When I saw my vehicle was brought back from the service garage and parked in the front, I came to her desk to see if it was done. At that time, multiple paperwork sheets had already piled up on her desk, an indication of her efficiency apparently.
When she came back to her desk and saw me, she talked to me in a very rude manner, telling me to go inside and wait, because 'there're other people in front of you'. This is the worst customer experience that I have encountered at any dealership. How is this staff not trained to do her job properly?
What happened to basic competence? And how can anyone working in a customer facing position talk in such a rude manner? I sincerely hope Beck's management can take notice and address the issue here. Obviously you have invested a lot in your IT system, so your employees are supposed to utilize it to streamline the process and work with efficiency. To resort back to taking photos of VIN and manually input them?
And asking for customer's Driver's License? What's going on here? And last but not least, a service advisor should treat customers with respect, act and talk properly. Thank you for sharing your experience with us. Please contact me at your earliest convenience so we can resolve your concerns. In a severely contracted market, we were able to find a vehicle for each of us.
Scott Oliverares goes beyond my expectations as a customer. He worked with us to get two vehicles purchased including education of the technology. Derek was easy to work with. He spent time addressing needs instead of trying to sell. We never felt pressed to agree to anything without getting our questions answered. I can say auto shopping usually being dreaded, was an enjoyable experience. We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.
I went to Beck because they had a car I was interested in. I was introduced to Anthony. He was easy to work with and pleasant. I will definitely check with Beck and Anthony when my family needs a new car. We're pleased to hear that our team took care of you and that everything went very smoothly.
We hope to see you again in the future. We absolutely love this dealership and my salesman. They did not pressure us in anyway and they gave us a great deal on our trade in. Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals.
Let us know if we can assist you again! No hassle finance and sale I love my new Toyota will definitely never buy a car from any where else! I was treated like family thank you again! Beck Toyota made my car purchase experience very positive. They were very professional from the moment I walked in the door to the moment I rolled off the lot with my new ride. Dave Langston was my sales consultant and he did a fantastic job through the entire process.
We are pleased to hear that you had an excellent experience with David and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Great Job Again Dave.
David Langston is a very good communicator. He understands the used car market so well and got me in position to get the car that I wanted and needed. Dave has helped our family with multiple purchases over the last few years.
Beck Toyota is a great dealership too. Hello Mike and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Dave was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Reason for reporting the review: Select Your email address:. Dealer Reviews Find the best dealership for you. Service Reviews Find good folks to fix your car.
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